Is there a contract or a lease?

No. You are joining as a member of the community. There are no leases nor are there any contracts. You pay month-to-month as long as you need the space. We have members that pause and play their memberships as their business needs require. To cancel or suspend a membership, please let us know 3 days before the end of the month so we can cancel your autopay invoice.

Can I get a discount if I want to prepay for a full year?

You bet. If you want to buy an entire year up-front you will get one month free. If at any point you want to upgrade your membership your remaining balance will simply be credited to you at the new level so your money isn't "locked" into a specific level. 

What are your payment options?

We only accept credit cards for those who want to pay month-to-month which is most of our members. We do not accept cash. If you wish to prepay an entire year we will accept a check for your convenience. IF you are a satellite office location, we can accept corporate checks for membership, but must have a credit card on file, in case of overages.

What are your hours?

Our staffed hours are Monday through Friday, 9:00 AM to 5:00 PM. This means that the front door is unlocked and available for the public and your guests to come in. Anytime staff is not on location, our doors are locked for member security.

What does 24/7 access look like?

Besides Virtual Memberships, all of our membership levels have access to Start Fort Wayne every day and around the clock. You can access the space by a door access code, that is assigned to you.

Is my stuff secure?

Like any shared public space, you should use your best judgment on what to leave at your desk. All Professional and Premium members will have a locking cabinet or office to lock up any valuables. General Members should not leave anything behind in the space besides computers and monitors while they are not there.

In addition to our secure door access codes and our staff, we have a security camera system that is monitoring the space and recording all activity there.

Start Fort Wayne is not liable for your personal belongings. We will do our best to provide a secure space and monitor who comes and goes, but ultimately your belongings are your responsibility - just like any coffee shop or office environment.

What about parking?

Like many businesses downtown, Start Fort Wayne does not provide parking. There are ample garages and lots within a block of our space, most with monthly parking options, and there is on-street metered parking directly in front and nearby for shorter visits.

Here's more info about downtown parking availability and rates, from the Downtown Improvement District website.

Is cancelling my membership a hassle?

Not at all. Just email contact@startfortwayne.com with the request. Remember that your membership agreement calls for cancellation before the monthly payment date in that we only give refunds for mistakes or hardship!  

If you are cancelling (or simply pausing) your membership we do require that all keys are returned. Your membership will continue as long as these items are not returned. In the event you've lost an office key there will be a charge per lost key.

In addition, if you have a dedicated office or desk this will become available for others. So if you have a dedicated desk (or office) and you are pausing your membership it is possible that this desk (or office) may not be available when you come back. 

Is there a cancellation fee?

Nope. There is no fee for cancelling your membership however there are also no refunds so it's important that you cancel your membership before the next billing cycle begins : 3 days before the end of the month.  

What if I lose a office key?

Please report the lost item immediately. A $25 per key charge will apply. 

I keep seeing references to Start Fort Wayne and also Atrium, what is that?

Start Fort Wayne, Inc. is a 501(c)3 non-profit dedicated to promoting entrepreneurship and building an entrepreneurial community in Fort Wayne. Atrium was the first major project undertaken by Start Fort Wayne. Atrium is also the home of Start Fort Wayne, although we are slowing phasing out that name.